Privacy Policy

1. Who we are

Inventoryonline Limited (company number 13168125), registered office Molehill Barn, Mole Hill Green, Felsted, Dunmow, Essex, CM6 3JR, is the data controller for personal data collected through this website. This policy explains what we collect, why, and your rights under UK data protection law.

2. The data we collect

• Enquiry and booking data: the name, contact details, property address and message you give us when you contact us or request a booking.
• Usage data: basic technical information about your visit, such as pages viewed and general device and browser information, collected to keep the site working and secure.

3. Why we use it, and our lawful bases

• to respond to your enquiry and arrange and provide the services you ask for (lawful basis: taking steps at your request before, and performing, a contract);
• to run, secure and improve our website (lawful basis: our legitimate interests in a safe, working site); and
• to meet our legal and regulatory obligations (lawful basis: legal obligation).

4. Who we share it with

We share personal data only where necessary: with service providers who help us run the website and deliver our services (such as hosting and email providers) under contracts that require them to protect it, and where required by law. We do not sell personal data.

5. How long we keep it

We keep enquiry and booking data for as long as needed to deal with your request and to provide our services, and for a reasonable period afterwards to meet legal, accounting and audit requirements, after which it is deleted or anonymised.

6. Your rights

Under UK GDPR you have the right to:

• ask for access to the personal data we hold about you;
• ask us to correct data that is inaccurate or incomplete;
• ask us to erase your data, or restrict how we use it, in certain circumstances;
• object to processing based on our legitimate interests; and
• ask for portability of data you provided to us.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

This website uses only the cookies and similar storage needed for it to work. It does not use advertising or third-party tracking cookies.

8. Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit and access controls. No system is completely secure, but we work to keep the risk of loss, misuse or unauthorised access low.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

10. Contact

To exercise your rights or ask about this policy, contact us by post at the registered office above, or by email to privacy@inventoryonline.uk.